Privacy policy

1. Scope

1.1. This Privacy Policy (hereinafter referred to as the “Policy”) applies to all information, including personal data within the meaning of applicable law (hereinafter referred to as “Personal Information”), that we may obtain about you while you use any websites, software, products and/or services of our organization (hereinafter collectively referred to as the “Services”). This Policy applies to all information collected on our Sites or in the course of fulfilling agreements related to your use of the Services.

2. General Provisions

2.1. We may receive Personal Information from our partners whose websites, software, products, or services you use. Such transfers of Personal Information are carried out only in cases permitted by applicable law and based on agreements with each partner. 2.2. Use of our Sites or Services may be governed by additional terms that amend or supplement this Policy. Please review all relevant sections regarding personal information, including our Cookie Policy and data subject request procedures. 2.3. When processing Personal Information, we are guided by international law and the laws of the European Union, including the EU General Data Protection Regulation (GDPR). 2.4. If we make significant changes to this Policy, we will notify you. We may also request your consent to continue processing personal data, even if you have previously provided such consent. 2.5. You may submit questions or suggestions regarding this Policy using our feedback form or via the provided contact email.

3. Purpose of Processing Personal Information

3.1. Protecting your Personal Information and privacy is important to us. We process your Personal Information strictly according to applicable law. 3.2. Commercial information and orders. 3.2.1. Personal data you provide when placing orders, responding to messages, accepting order terms, discussing transactions, or performing other actions related to trading services on our Sites. 3.3. Registration and use of forms. 3.3.1. Personal Information provided during registration, feedback forms, or when contacting support, including name, IP address, and email. 3.4. Data and content stored in our systems. 3.4.1. Information about your activity using our Sites or Services, including purchases, interactions with other users, files and content stored in our systems, and any data necessary to handle complaints or operate dispute resolution procedures. 3.5. Dispute resolution. 3.5.1. Personal data necessary for reviewing complaints or disputes may be required. Certain types of data may be published or used to protect our business reputation. 3.6. Technical data and analytics. 3.6.1. We may collect technical data via cookies and third-party analytics tools to analyze traffic, evaluate the effectiveness of our Services, and improve user experience. 3.6.2. For further details on analytics usage, contact our system administrator. 3.7. Sensitive personal data. 3.7.1. We do not intentionally collect sensitive personal information (such as racial origin, political views, health information, or biometric data), except as required by law.

4. Access to Personal Information

4.1. Personal Information may be transferred to employees, affiliates, and third-party service providers involved in operating our Services. By using our Services, you consent to such transfers, including to countries outside your jurisdiction where data protection laws may differ. 4.2. Certain data may be obtained from third parties to comply with legal obligations or contractual agreements, such as payment details. 4.3. When processing third-party data, we adhere to EU data protection regulations and other applicable law.

5. Legal Grounds and Purposes of Processing

5.1. We process Personal Information only if: 5.1.1. It is necessary to provide access to your account and Services. 5.1.2. Processing is necessary to fulfill contractual obligations. 5.1.3. Processing is necessary to comply with legal obligations. 5.1.4. Processing is necessary to improve service quality or understand user interactions. 5.1.5. Processing is necessary to protect legitimate interests, provided it does not significantly harm your rights and freedoms. 5.2. We may request your separate consent for processing Personal Information when required by law. Providing Personal Information is voluntary but may be necessary to access our Services fully. 5.3. We process only the data relevant to the purposes stated in this Section. 5.4. Third-party tools or services may process data differently; we are not responsible for their practices but welcome questions regarding such processing.

6. Use of Cookies

6.1. Cookies are small pieces of data stored on your device to remember preferences and analyze your actions on our Sites. 6.2. Session cookies provide a more convenient use of our Services, such as remembering selections during authorization or CAPTCHA verification, and expire at the end of the session.

7. Storage and Processing of Personal Information

7.1. Your Personal Information is stored and processed in the European Union. 7.2. We take appropriate measures to ensure that transfers, storage, and processing comply with EU data protection regulations.

8. Retention Period

8.1. Personal Information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. 8.2. You may request deletion of your Personal Information at any time. 8.3. After the retention period, data is deleted or anonymized. 8.4. Withdrawal of consent does not terminate other legal relationships but may limit access to Services.

9. User Rights

9.1. You have the right to access your Personal Information processed by us. 9.2. You may request correction or supplementation of inaccurate or incomplete data. 9.3. You may review the Personal Information we hold about you. 9.4. You may request deletion of Personal Information or withdraw consent. 9.5. You may request restrictions on processing of Personal Information. 9.6. You may request a copy of standard contractual clauses. 9.7. You may object to processing where permitted by law. 9.8. Other rights may apply as provided by applicable law. 9.9. Use of our Services constitutes voluntary consent to Personal Information processing.

10. Language Versions

10.1. In case of translation discrepancies, the English version of this Policy shall prevail.

11. Feedback

11.1. You may submit questions or suggestions regarding this Policy via our feedback form or contact email.

Revision date: 2026-02-04

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