Just ask nicely — a guy found a way to get a refund on a Steam game even if he played more than 2 hours

At first, the Reddit user was denied a refund, but he didn't give up and later wrote to support again saying "please" — the Steam employee couldn't resist and processed the refund.

Although your purchase does not fall under Steam's 14-day / 2-hour refund policy, I can refund your purchase to your Steam wallet as an exception.